Exchange and Return Policy

At WowMart.pk, we strive to provide our customers with the best online shopping experience possible. We understand that sometimes a product may not meet your expectations or may arrive with an issue. That’s why we have designed a clear and customer-friendly Exchange and Return Policy to ensure your satisfaction and confidence when shopping with us.

1. Eligibility for Exchange or Return

You can request an exchange or return within 3 days of receiving your order, provided the item meets our eligibility criteria. To qualify, the product must be unused, undamaged, and in its original packaging, including all accessories, manuals, and warranty cards. Please ensure that the product is in the same condition as when you received it.
Items that have been used, altered, or damaged after delivery are not eligible for exchange or return. Additionally, certain product categories — such as personal care items, hygiene-related appliances, software, or digital goods — cannot be returned for safety and hygiene reasons.

2. Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during shipping, or different from what you ordered, please contact our customer support team immediately at support@wowmart.pk or through our website’s Help Center. Our team will guide you through the quick verification process, which may include providing pictures or videos of the product’s condition.
Once verified, we will arrange for a replacement or full refund at no additional cost to you. WowMart.pk ensures that such issues are handled with utmost priority to maintain your trust and satisfaction.

3. Return Process and Refund Timeline

After your return or exchange request is approved, our logistics team will schedule a pickup or drop-off of the item, depending on your location. Once the returned product is received and inspected at our warehouse, we will notify you about the status of your refund or exchange.
Refunds are typically processed within 7–10 business days via your original payment method. For cash-on-delivery orders, refunds may be issued through bank transfer or store credit, as per your preference.

4. Our Commitment to Customer Satisfaction

At WowMart.pk, we value your trust and aim to make every shopping experience positive and hassle-free. Our exchange and return policy is designed to be fair, transparent, and customer-centered. If you ever face an issue or have questions about a return, our support representatives are always ready to help you find a quick and satisfactory resolution.

Your satisfaction is our success — and we’re committed to ensuring you shop with complete peace of mind at WowMart.pk.